HELP CENTER

If you don’t find the answer you need on this page, please send us an email at grabyourspares@gmail.com. We’re here to help.

1. ORDERS & PAYMENTS

To place an order, email Joe at grabyourspares@gmail.com with your name, artist or tour, desired quantity, shipping address, and your artwork (or notification that artwork is coming). You will receive an invoice and a confirmation once payment is received.

Learn more here: Sign-Up

Anyone responsible for merch or branded products can place an order, including:

  • Touring merchandisers

  • Independent merch sellers

  • Artists and bands

  • Merch companies

  • Record labels

  • Event coordinators

If you initiate the order, you are entitled to the commission. If you have to work it out with the band, let us know who is getting the payment, it only goes to one person.

No account or login is required. Spares operates on a direct relationship model. All orders and approvals are handled personally through email and telephone calls.

Contact Here: Contact

Payment is made after you receive and invoice for your order details. We accept all standard online payment methods but higher volume orders are preferred through a direct bank transfer.

Yes. Whether you pay or the artist pays, the person who placed the order receives the commission. As merchandisers often make purchases from an allotted budget, when you as the merchandiser choose Spares for your artists tables, you earn the commission.

Yes – commissions are tied to the merchandiser who submits the order, not the payer. Artist budgets typically pay for an assortment of products, Spares is just the one that takes care of the merchandiser.

Because production begins almost immediately, changes are rarely possible. Add ons can likely be inserted if in a reasonable time, but retractions likely won’t happen. Email us as quickly as possible – we’ll help if we can, but changes are not guaranteed.

Refund Policy Here: Refund

No. All orders become final once payment is submitted because materials, printing, and production begin right away and we don’t have the ability to sell custom branded artwork.

Refund Policy here: Refund

Reorders are simple — email us the quantity needed and confirm whether you’re using the same artwork. Your new commission applies to every reorder you place.

2. COMMISSIONS & EARNINGS

For every unit you order — regardless of who pays — you receive $2 per piece.
Example:

  • 100 units = $200

  • 250 units = $500

  • 500 units = $1,000

Commission is paid to the individual who places the order.

How do I receive my commission?

We pay by:

  • ACH/direct deposit

  • PayPal

  • Mailed check

You choose your preference.

Yes. Every reorder you personally submit generates the same $2-per-unit commission upon payment clearance.

No. Commission applies to one person or recipient. How that person splits it up is up to them.

Always submit orders from your own email and include your name and contact info in the message. That’s all you need to do — we track every order manually. We will confirm payment before submitting it to you.

3. ARTWORK & CUSTOM PACKAGING

Download the templates, create your artwork using the safe zones and bleed areas, export a print-ready file in 300 DPI CMYK, and submit via email.

A flattened JPG, TIF or PNG file works.

Send all art files to: art@grabyourspares.com.

Learn more here: Artwork Submission

1–2 business days. Rush schedules can be accommodated if needed.

Yes – as long as the artwork is authorized. You must own or have rights to everything you submit. Provided we get YOUR approval, we’ll print it.

Yes, provided you own the rights or have permission. You are responsible for clearing the usage. Once we have a signed agreement from the proper authorities, we can go to print.

We’ll send you a clear explanation of what needs to be fixed and help you correct it.

Yes. Artwork can be kept securely for reorders but is never used for any other purpose. See the Artwork Agreement.

4. STICKERS (500+ ORDERS)

All orders of 500 units or more include one free 3-inch sticker design printed using your submitted artwork.

Download our sticker template, apply your design inside the safe zone, and export a 300 DPI CMYK print-ready file.

Not at this time. Stickers are exclusive to large packaging orders.

Yes. You may use different designs for each. You’re going to submit the artwork you want to appear on the packaging and the sticker.

5. PRODUCTION & SHIPPING

  • Under 100 units: Typically 7–10 business days after artwork approval

  • 100–500+ units: Typically 30–45 days due to custom printing and logistics

Most orders arrive within 2–5 days after shipping.

No. We currently ship only within the contiguous 48 U.S. states.

No. However, we can ship to UPS Stores or other shipping centers that provide a physical street address with a unit number.

Yes – expedited shipping is available for an added cost.

You will receive a tracking number automatically once your order ships.

Shipping delays caused by carriers or customs (for component sourcing) are outside our control, but we will assist in tracking and resolving issues.

We help you file a shipping claim immediately. Replacement eligibility depends on the carrier’s reimbursement.

We will help reroute the package if possible, but any additional carrier fees are the buyer’s responsibility.

Yes – as long as the location accepts packages. Include all details so delivery is smooth. it is NOT recommended to ship large orders (over 100 pieces) to a location that isn’t within your control.

6. REFUNDS & RETURNS

No. Because every order is made with custom printed packaging, all sales are final.

Defects are extremely rare due to our quality control process. If something is defective, email us with photos – we’ll evaluate case by case.

See: Refunds

We help file a claim with the carrier. Replacement options depend on the carrier’s reimbursement.

No. Once an order is submitted, production begins immediately and cannot be reversed.

No. Unsold merch remains the buyer’s property. Most artists resell remaining Spares online or in VIP packages.

If a carrier confirms loss and reimburses, replacements can be arranged. Each case is handled individually.

7. PRODUCT INFORMATION

  • One pair of stainless-steel filtered Spares earplugs

  • Four silicone ear tip sizes

  • Hard-shell carry case

  • Custom poly mailer packaging

  • Optional 3″ sticker (500+ orders)

Spares offer high-fidelity sound, comfort, and long-term hearing protection – not muffled or blocked audio. They outperform disposable plugs by a wide margin. Made with Stainless Steel and Medical Grade Silicone and our patented 30db noise and frequency reduction filter, Spares are the highest rated non-insertion earplug available in the world. Enjoy.

Spares provide 30 dB reduction, suitable for concerts, stage use, and loud environments.

Yes – each set includes four interchangeable silicone sizes for a guaranteed fit.

Yes. Spares provide clear, balanced sound while reducing harmful volume levels. We sell dozens of pairs to musicians daily, all around the world. Spares are also used in many music school locations including Soundcheck Music School and various School of Rock locations.

With proper care, Spares will last for years. the patented Stainless Steel design is virtually unbreakable.

8. MERCHANDISING STRATEGY

Most touring artists sell Spares at $30–$50.
Strong value, easy impulse buy, and high perceived quality.
Spares sell regularly in retail settings and on the Spares website at $48 per pair.

Yes. Fans buy them because they need them right now — especially in loud rooms. They also make excellent VIP and online add-ons.

Position them near:

  • Checkout

  • Posters

  • Smaller impulse merch

  • Their size makes them ideal for end-cap placement.

Rock, metal, pop, EDM, and indie consistently perform best – but Spares sell across nearly all genres due to universal hearing protection needs. Some of our customers wear them performing in the orchestra setting. Professional grade hearing protection is suitable for any loud situation, from airplanes, to shopping malls, sporting events and of course, music events.

Yes. They add value to bundles and fan clubs, and artists often sell them online after tour. it is unlikely, however, that you will be able to sell them on Amazon.com per sales agreements they have with Spares. Your Amazon listings will likely be removed.

The easiest: “Protect your hearing without killing the sound. These are the same plugs we use on stage.”

9. BUSINESS & LEGAL

Yes. This is to properly assign you commissions and protect your role in the transaction. When you submit an order contract, it’s legally binding. You’re going to get paid after the sale transaction goes through successfully.

It ensures your artwork is used only for the specific order and quantity you authorize, and nowhere else. Essentially, it protects us.

Only to show finished product examples on the website or social media. We never reuse or repurpose artwork outside this context.

No. You retain 100% ownership. We receive a limited, temporary license for printing your order.

Daily, yes. Many of our largest orders come from professional merch teams, production companies, and label groups.

The easiest: “Protect your hearing without killing the sound. These are the same plugs we use on stage.”

10. GETTING STARTED

Email Joe directly at grabyourspares@gmail.com with a short introduction and your merch background.

See Here: Sign-Up

Your role (merchandiser, company, band, label, etc.), typical ordering volume, where you operate, and where you ship.

See Here: Sign-Up

Immediate. Once we know who you are and what you need, you’re cleared to order.

Yes. Every artist order you handle can be tied to your merch commission distribution. We have several merchandisers who make upwards of three and four times as much by merchandising with Spares as they do in their regular merch table paycheck.

Yes – the minimum order is 50 pieces, which is perfect for testing fan response.